- Introduction
Welcome to Connect Pro Telecom Group (“Company,” “we,” “us,” or “our”). Protecting your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services and visit our website.
By accessing our website or using our services, you agree to this Privacy Policy.
- Information We Collect
We collect the following types of personal information:
Personal Identifiers: Name, email, phone number, address, account details.
Billing Information: Payment details, billing address, and transaction history.
Service Data: Internet usage, call logs, and network traffic (only as required for service quality and regulatory compliance).
Device & Technical Information: IP address, browser type, operating system, and cookies.
Communication Data: Emails, customer service interactions, and marketing preferences.
- How We Use Your Information
We use your personal data to:
Provide and manage telecom services.
Process billing and payments.
Improve network performance and customer experience.
Comply with legal and regulatory requirements.
Send marketing communications (only with consent).
- Sharing of Information
We do not sell or rent your data. However, we may share your information with:
Service Providers & Partners: Such as Rogers Communications, for network and technical support.
Regulatory & Legal Authorities: If required by law, court order, or CRTC regulations.
Business Transfers: If Connect Pro Telecom Group is merged, acquired, or restructured.
- Your Rights & Choices
As a Canadian user, you have the right to:
Access & Correct Your Data: Request a copy or correction of your personal information.
Withdraw Consent: Opt out of marketing communications at any time.
Request Deletion: Ask for the deletion of your data where applicable.
To exercise these rights, contact us at [Insert Contact Email].
- Data Security
We implement encryption, secure servers, and access controls to protect your data. However, no system is 100% secure. Please safeguard your account credentials.
- Cookies & Tracking Technologies
We use cookies and analytics tools to enhance user experience. You can disable cookies in your browser settings.
- Compliance with CASL (Anti-Spam Law)
We will only send marketing emails or texts with explicit consent. Every marketing message includes an unsubscribe option.
- Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
- Contact Us
For questions about this policy or your data, contact:
Connect Pro Telecom Group
145 ½ Church Street, Toronto, Ontario, M5B 1Y4, Canada